Refund and refill policy.
Numbers drop, on every platform, to everyone. This page says what we do about it, in the same words as the front page and the terms.
Last updated 30 September 2026.
The two things we commit to
- Refill for at least 30 days. Every service has a refill for at least 30 days after delivery, and some services have it for up to 1 year. If more than 15% of your order falls within that time, we top it back up. You do not have to prove anything, screenshot anything or fill in a form. Tell us and it is done, and often it is done before you noticed because somebody was watching.
- Twenty four hour cancellation. If we have not started, you get your money back in full. No reason needed and none asked for.
What a refill is not
It is not a guarantee that a delivery lasts forever, and we will not describe it as one. The refill time is at least 30 days, and up to 1 year for some services. That is a period we can stand behind. Beyond it we are as much at the mercy of the platform as you are, and a promise stretching further would be a promise about something we do not control.
Once a delivery has begun it cannot be recalled. What has arrived on a profile has arrived, which is why the cancellation window sits before the start rather than after it.
The parts still being decided
To be added: refunds after an order has started, and how a part refund is calculated.
To be added: payment methods, currency and whether VAT is added.
These are being written properly rather than guessed at. If you need the answer before it is published here, ask and you will be told what the answer currently is.
Something not holding up?
Write and say so. There is no form for this and no case number, because there is one person and they would rather hear about it early.